Tree removal: speed without losing the thread
The situation. After storms, a tree company runs a calling campaign to reach past customers and handle callbacks while crews are already on trucks. Slow replies mean slower dispatch.
How they use Call Text 360
- Message or press 1 — Each call plays a short storm-service message. Customers who need a crew press 1 to reach the office.
- Voicemail drop — When a mailbox answers, a short Laura-voice voicemail with the office number is left automatically.
- Starred jobs — The team stars priority contacts in the inbox so they stay visible until dispatch books a truck window.
- Text after the call — A text with a photo-upload link goes out after each call, and replies land in the inbox with tags.
What changes for them
Cleaner handoffs between estimator and crew, fewer duplicate callbacks, and faster answers when seconds count.
Note: Composite marketing story.